MULTIVAC CustomCare: Secure your success

Minimize unplanned downtime efficiently.

MULTIVAC has developed a Preventive Maintenance program so that you can work with our solutions as easily and conveniently as possible. For smooth, trouble-free operation and optimum performance of your equipment throughout its entire lifecycle.

• Customized to your specific requirements
• Increasing productivity
• Extending the service life of your equipment
• Preventing gradual loss of performance and quality

Additional protection with full cost control.

MULTIVAC solutions stand for efficiency, process reliability, dependability and durability. But even the best machine needs care to operate efficiently and sustainably over the long term. This is why the MULTIVAC Warranty in combination with a Preventive Maintenance agreement can be extended to up to 48 months.

• MULTIVAC will repair or replace defective components in accordance with this agreement.
• Quickly, professionally and unbureaucratically
• Best protection for all premium components
• No unexpected repair costs

Your personal online support.

With Remote Assistance, we reduce your downtime in the event of unplanned standstills by providing the fastest possible support - live and via remote access. Problems that arise are analyzed and solved by our experts online and in dialogue with you.

Remote VPN
With the Remote VPN remote maintenance tool, our team of experts can directly access your line's control system. The interface is a secure VPN connection that can only be activated by you at the machine terminal.

Live Support
With the Live Support remote maintenance tool, our team of experts can provide you with even more personal and comprehensive assistance. All you need is your mobile device such as a smartphone or tablet with Internet access.

As good as new.

Factory refurbishment of components
Through professional refurbishment or repair by the original manufacturer, even heavily used components can regain their full performance and reliability. This is available for many components, such as

• Sealing plates
• Heating plates
• Cutting tools
• Hoists
• Electronic components, etc.

As good as new.

Factory refurbishment of complete machines
During a factory refurbishment, the entire machine and all relevant components are disassembled, cleaned, inspected and, if necessary, professionally refurbished or replaced with MULTIVAC original parts. As a result, you will once again benefit over the long term from the performance, quality and safety that only the original manufacturer can offer. With a factory refurbishment, it is ensured and fully documented that

• Your equipment once again meets our high performance and quality standards
• The current safety and reliability requirements are met
• The latest software is used
• The factory refurbishment is carried out using original MULTIVAC parts.
• All work has been carried out by MULTIVAC experts

Leverage your investments longer

Factory upgrades of complete machines

With the MULTIVAC Upgrades service, you adapt your existing equipment to take on new tasks and market requirements. By integrating new modules or upgrading functions, we extend the service life of your equipment while increasing its cost-effectiveness:

• Packaging material efficiency
• Automation
• Hygiene
• Labelling, product inspection and product safety
• Tool changes and accessories
• Maintenance systems and revisions, etc.

Keep producing reliably and securely.

OriginalOriginal Spare Parts from MULTIVAC protect your equipment and ensure secure, reliable and efficient production. They guarantee maximum performance and service life - and long-term investment security. A significant contribution to maximum machine availability and the overall efficiency of your production:

• Highest quality and reliability
• Fast and worldwide spare parts supply
• Long-term availability
• Secure identification
• Easy ordering
• Comprehensive advice

Best in class, around the clock.

More than 850 MULTIVAC service technicians all around the world are at your service and ready to help you, with in-depth know-how and many years of experience. Our focus is on ensuring smooth operation, fast troubleshooting and expert support at your site. This enables us to guarantee the maximum availability of all installed and new MULTIVAC equipment to be installed.

More certainty. More confidence.

An essential part of our Inspections is the verification and documentation of the current condition of your machine components. Our MULTIVAC experts can identify and assess weak points and potential for optimization at an early stage. Taking your requirements and needs into account, this allows targeted measures to be planned and implemented. This is how we can guarantee the optimum performance and efficiency of your MULTIVAC equipment at all times.

Live. Online. Interactive.

With a MULTIVAC solution, you have opted for equipment that puts quality, functionality and performance first. By training your employees, your investment's potential can be exploited even more effectively. MULTIVAC's Training offering includes both standardized and customized courses, which can be held at our MULTIVAC training centers or at your site:

• Especially for machine operators, line operators and maintenance personnel
• Learning content is covered theoretically and practically in small groups and is conveyed interactively
• Detailed course documentation makes the knowledge available at any time, even at a later date
• Successful participation is confirmed by a certificate

Higher efficiency through digital solutions

Benefit from transparent processes and real-time process data with MULTIVAC Smart Services. When used wisely, they are a decisive success factor and make an important contribution to the maximum efficiency and cost-effectiveness of your equipment and lines. Our experts will be happy to advise you without obligation on how you can use and capitalize on MULTIVAC Smart Services with new and existing equipment.

Always there for you.

The focus of our helpdesk is on fast, effective troubleshooting and advising our customers on all technical issues. Our qualified service staff will support you throughout the entire lifecycle of your MULTIVAC machine, from initial installation and long service life through to modernization or a factory refurbishment.

As a customer, you enjoy technical support from our local service specialists in your national language and time zone*. Our experienced troubleshooting consultants are specially trained to provide you with fast, expert, hands-on support to get your production back up and running without long downtimes.

*Depending on the closest local MULTIVAC subsidiary